Anonymous
map-marker Sunderland, England

Need to return items

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Have been unable to contact company for return form. Unable to contact customer service by phone and have had no response to my e mail
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User's recommendation: Stay clear of this company.

Resolved
melanie r Tsx

Resolved: Ripped off

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Updated by user Jul 25, 2020

Company fixed the issue and I have been provided with partial refund. after I made a complaint on this site I received most of my payment, £5 short but was not going to waste time and effort to get it back.

Original review Jun 25, 2020
ordered item, nothing like photo and 10 sizes to big, returned with signed for postage, now all i get is a message in chinese and site no longer available.
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Loss:
$41
Cons:
  • Way i am being treated

Preferred solution: Full refund

User's recommendation: DO NOT BUY FROM THEM

Kay c Rbd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service for returning merchandise

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Wheres the phone number to call?????Keep getting busy signal maybe the Better Business Bureau has it?
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Loss:
$25

Preferred solution: Full refund

User's recommendation: A scam do not buy anything

Janice M Pzi

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Verified Reviewer

Didn’t receive return delivery advice.

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I then received return details and posted dress back on Friday. So far have not received notification of receipt of parcel not a refund.
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Preferred solution: Full refund

Danielle S Rlk

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Verified Reviewer

Need to return a dress

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I have emailed support and tried calling with no luck. Emailed support with no email response back and called and the call would not go through as their # is out of service... Hmmm. This company has been a pain from the start and I am ready to be done with them after I get my money back. It took over two months to get the dress and only due to giving a bad review did I receive it 10 days later. I received the dress on June 24th and needs to be returned soon, but having no luck to make this happen
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Loss:
$63
Pros:
  • Price and fashion beautiful
Cons:
  • Never received item over 30 days
  • First time ordering

Preferred solution: Full refund

Anonymous
map-marker Minehead, England

Help with return

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Hello. I have received the two items that I ordered from you, but they are too small and I need to return them. However, you have not listed them in 'My Orders', so I have no order numbers for this order. The items are one pink top and one yellow top. I have already contacted you about this, but have not received any response from you. Will you please reply to this complaint, with the address for returns. Thank you....Gillian Deadman
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User's recommendation: Okay

Anonymous
map-marker Christchurch, England

Awaiting refund

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I am awaiting a refund after sending copies of my return receipt. Emailed many times regarding my order for returning some off it. It's a nightmare for return and refund. Would not use them again.
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Beryl K Iyg

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Verified Reviewer
| map-marker Sheffield, England

Wish to return purchase

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The dress is far too large and of poor quality. I wish to return it. It appears you make it very difficult to return purchases.
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Preferred solution: Full refund

User's recommendation: Do not make a purchase. Very disappointing. Quality very poor

Flora P Obt

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Verified Reviewer
| map-marker Arlington, Texas

Complaint About Service, Product & Return

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ID: 153**** / Pink / S / 1 was changed for the green color: Basic SolidTshirt V-Neckline Shift Dress (195557****) Order No: 0274********. Order Date: 2020-05-30 Ordered: Basic Solid Tshirt V-Neckline Shift Dress (195556****) Order No. 0261********. Order Date: 2020-05-16 - 151**** Need to return both above items. Cannot find the "Return Request" on your website to return the 2 dresses. Both items (dresses were too big). Please provide this "Return Request" via email to: machisollie28@***.com so that I can get a total refund. Your website and this online form is ridiculous! I will never order from Floryday again!! The size tags were also cut off the dresses. This is ridiculous!
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User's recommendation: Never

Holli H

Returns

I'm trying to return items and have filled out your return request but have not had a response
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Preferred solution: Full refund

Anonymous
map-marker London, England

Proper address to return items

Just like to return items not keeping to proper address
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HB P

Terrible company

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Ordered three tops from Floryday. Took ages to arrive. Two tops flimsy really poor quality. One top had *** in it. Goods arrive without invoice or returns address. Trying to contact Floryday and obtain a returns address most frustrating thing on planet. Got a returns address by sheer tenacity. I am now waiting for refund. Why are companies such as Floryday allowed to advertise on FB. It's criminal......
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Loss:
$39
Cons:
  • Paying to send back defective products

Preferred solution: Full refund

User's recommendation: Avoid, Avoid, Avoid.....

Marlene B Tfd

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Verified Reviewer
| map-marker Sawyer, Kansas

Have not receive merchandise

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Took my money and did not send dress.
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User's recommendation: Do not order from them

Anonymous
map-marker Riverton, Wyoming

Return

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Blouses are to large and no acceptable in quality
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Anonymous
map-marker Riverton, Wyoming

Return

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Blouses are too large for me.
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User's recommendation: not sure yet. will know if return policy is adequate.

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