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1.5

I didn't get my stuff ordered 15/12/2020, two tracking systems shows two different locations of the packages. Costumer service said please wait, then I just asked for an update, and received an answer: we will be able to deliver by February 4th in the 5th I wrote to them and got an answer from what we checked the packages are in finished processing status, still in the origin country.

Then when realized I probably won't get my stuff, I asked for a refund and got the answer you have to get the package first and then send the products back for refund

when I explained that that is the problem that I didn't get my stuff and that is why I want a refund.

Got the same answer.

I asked for someone to talk to me not via e-mail which is the only way to contact them and I keep waiting for the call, my stuff, refund... something?

User's recommendation: buy somewhere else.

Product or Service Mentioned: Floryday Customer Care.

Monetary Loss: $212.

Preferred solution: Let the company propose a solution.

FLORYDAY Pros: Never buy again.

FLORYDAY Cons: Way i am being treated.

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